Welcome to our Frequently Asked Question Section. Below are a few of the most common questions and their answers. If you cannot find the answer you are looking for then please contact us.
I can't seem to get my new GyroBall started. Is it broken?
This is the most common question asked and you will be pleased to know that 999 times out of 1,000 your new GyroBall is not broken. It is not often that a new Gyro exerciser picks up a GyroBall and starts it up the first time. As there is a skill factor involved, it does take a bit of practice to get the hang of it.
The most common reason for gyro start difficulties is the lack of power when pulling the cord.
1) Remember to wind the cord up tightly, staying in the groove of the yellow rotor, and turn the GyroBall with the rotor facing downwards.
2) Using the hand that you feel most comfortable with, really whip the cord out in a downward motion.
3) Make sure that you pull it straight out inline with the groove, as pulling at an angle as this may result in the cord sliding out of the groove on the rotor. This could possibly become tangled in the axle.
4) If this does occur do not continue to pull on the string, but guide it carefully out of the GyroBall, by slowly spinning the rotor and unwinding the string from the axle.
The speed of the cord assisted start should be around 2,500 RPM and can be checked by resetting the Highest Score function on the RPM counter. (If you have purchased this upgrade feature.)
5) Tip; Upgrade your gyro with the purchase of a docking station, for easy, stress free starting every time!
In conclusion, don’t be shy with the starter cord, really let it rip! The next thing you will have to learn is the wrist motion that is required to speed up the spinning rotor. At these early stages the wrist turns should be fairly slow and in a wide circular motion. Just double check that you are using your wrist and that your arm hasn’t taken over. Timing is crucial as you have to get your wrist turns in sink with the spinning speed of the rotor, “getting in the groove”, so to speak.
Once you have mastered this, the key to increasing your speed is to gradually make your wrist turns quicker and narrower. Remember to build up gradually! After some practice you should now be able to spin much faster and now that you have mastered the technique, only your strength can stop you from reaching those 14K or 15k spins!
Body Tension Limited warranty on products:
All products purchased directly from Body Tension Limited come with a 1 year Warranty or replacement policy. Note that our warranty only covers manufacturer defects; accidental damage and damage caused by miss use are not covered by our warranty. Returned products will undergo careful examination to insure that malfunction is the result of a manufacturer defect. Please do not send your product back to Body Tension Limited until you have communicated with one of our customer service representatives.
Please review the FAQ section carefully for instructions on repairing minor problems by your self. This avoids wasting any valuable spinning Time! If you feel that you need to contact us about your product, please email us providing your name, invoice number and brief description of your query.
Please refer to our Terms & Conditions for full details of our Warranty.
My counter has stopped working. What should I do?
In the first instance please follow these instructions.
In most cases simply removing the batteries and replacing them again can reset any corruption in the unit. This is the result of the logic board driving the display becoming corrupted and needs to be reset.
This is quite rare; however follow the steps below to cure this problem:
1) Carefully pop off the Counter using a strong finger nail or flat head screwdriver.
2) Remove all six small crews with Philips screwdriver that secure the tiny
circuit board to the outer shell and be careful not to round the screws.
3) Upon removing all screws the board will come away and reveal two small batteries. Nothing else will suddenly ‘fly out’ when you do this, so it’s all a relatively simple procedure.
4) Leave the board off the counter for 30 seconds and then replace it by screwing the screws carefully back in.
5) Now try powering it up and hopefully all will be well again!
If this sequence fails to resolve your fault with the Counter, please email us for addition help.
My Gyro isn't running as smooth as it used to be. What's wrong?
It is normal that your Gyro is not running as smooth and quiet as it was when it was first purchased. Once the GyroBall becomes comfortable within itself it will make some noises as you pick up high speeds. This is totally normal and there is no need to worry. Nothing is actually wrong with your Gyro, as long as it continues to pick up those high speeds and you can feel the resistance produced from the Gyro, you are on the right track!
Important Note: We recommend that you do not start your GyroBall across your clothing, carpet, furniture and /or anything similar. Also do not use any sort of lubricant or leave in a dusty area. This can have a declining affect the performance of your gyro.
We recommend starting your gyro by using the following techniques:
1) Use the starter cord that comes provided in packaging. Follow the directions provided.
2) Thumb start takes a bit of practice, however is actually a great way to get your gyro going.
3) For a stress free start every time, upgrade with the purchase of a battery powered Docking Station!
I am sure my Gyro isn't running as fast as it used to be!
The Gyro is a precision product, which has been carefully designed to allow the inner rotor to spin to almost unbelievable speeds! When you think about it, 15,000 RPM is actually 250 revolutions each second, powered by nothing other than your hand!
Dynaflex International’s skilled Gyro technicians researched this matter. They discovered that over time, everyday use can lead to a build up of very fine fibers and dust particles. These fibers and dust can reach into the inner core of the rotors axle, which can eventually prevent you gyro from generating high speeds.
To resolve this and to keep your gyro in great condition; Use an air compressor or a computer cleaning compressed air can. The high pressure air will be able to remove the dust particles and fibers that have been able to reach the inner core preventing your Gyro from spinning at high speeds.
Remember we do not recommend starting your Gyro across your clothing, carpet, furniture or anything similar. Also do not use any sort of lubricant or leave your gyro in a dusty area. These things can affect the performance of your Gyro.
Can you start the GyroBall without the cord, or is this just a myth?
This can actually be done and it is relatively quite easy, it just takes a little practice. Follow the steps listed below for advice on this;
1) Hold your Gyro with the yellow rotor facing up towards the sky, and the groove horizontal from your body.
2) Then strike the Gyro with your thumb, snapping your fingers across the unit, your thumb will brush across the yellow rotor. Try not to put any downward pressure on it.
3) Immediately begin to move your hand in right to left fashion with the yellow rotor still facing up. With this one strike you should will see the yellow rotor begin to spin, if the strike has generated enough revs, you should be up and running. Keep on practicing until you have mastered it. For stress free starting every time, you could invest in an easy start Docking Station from our website!
It is not recommend that you start your Gyro across your clothing, carpet, furniture or anything similar because this can allow tiny fibers to get inside of your Gyro that could affect the performance.
How do I replace the batteries in my counter?
Your counter batteries should last for 2-4 years before needing replacement. There is an Auto On/off feature that preserves your batteries life when your gyro is not in use. If you need to replace the batteries please follow the steps below:
1) Carefully remove the counter from your Gyro using a strong finger nail positioned at each of the support ends or a flat head screwdriver.
2) Using a compatible Philips screw drive, remove the six screws.
3) The circuit board will now come away from the counter body.
4) You will see two batteries stated below, depending on which you may have. A.) If your counter is Grey in color the battery will be GP377
B.) If you counter is White in color the battery will be GGP392
5) Batteries can be purchased from most supermarkets, jeweler’s shops and hardware stores.
6) Replace the old batteries and reinstall the screws.
7) Place the counter back onto your Gyro and you are ready to spin again!
Battery replacement should take no more than 3 or 4 minutes and don’t worry when your are doing this, as there is nothing inside of the counter that can possibly pop out or fall out of place.
